Kuwait Finance House (KFH) has affirmed its full operational readiness and the high-efficiency continuity of its business across the Group. By integrating proactive business continuity plans with regular stress testing of its infrastructure and trained personnel, the Bank ensures comprehensive operational resilience. This framework secures the stable and uninterrupted provision of all banking services under various scenarios.

KFH explained that its business continuity strategy is built on precise, round-the-clock reviews of operational plans. The Bank added that its operations undergo continuous evaluation to ensure compliance with governmental and regulatory guidelines, while maintaining the highest quality standards under all circumstances.

KFH also confirmed that its technical infrastructure supports the uninterrupted delivery of services on a 24/7 basis. This capability is reinforced by a contact center operating around the clock to meet customer needs and ensure smooth operations. In addition, the Bank utilizes a distributed contact center network across three separate locations to enable effective task allocation and sustain full business continuity.

Regarding digital solutions and self-service options, KFH emphasized that its digital ecosystem allows customers to conduct transactions seamlessly from anywhere at any time. Through the KFHOnline app, users can manage a wide range of banking and financing transactions without visiting a branch. The Bank also provides alternative channels, including e-payment solutions and instant transfers, all in line with the highest standards of security and speed.

KFH reaffirmed the resilience of its banking network, placing customer safety and interests at the forefront of its priorities. The Bank remains committed to providing regular updates through its official social media channels and contact center. By employing real-time monitoring of performance indicators, KFH maintains consistent service quality and demonstrates its institutional capability to sustain uninterrupted business operations.

KFH concluded by reaffirming its commitment to its approved operational plans. These strategies ensure the Bank’s ability to maintain business continuity, deliver services seamlessly, and coordinate operational efforts to navigate developments with stability and efficiency. The Bank also confirmed that its operations are currently proceeding as normal, with all banking services, including branches, digital channels, and ATMs, maintaining a high level of readiness to ensure uninterrupted services under all circumstances.